Privacy policy

Privacy policy

This privacy policy (along with our terms of use) sets out how Adult Burn Support UK (ABSUK) uses and protects any information that you give ABSUK when you use this website or communicate with us in the course of normal activity.  The ABSUK website is funded and managed by Dan’s Fund for Burns (DFFB)

ABSUK is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

ABSUK may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.

What we collect

We may collect and process the following information about you:

  • Information you provide by filling in forms on our website.  This includes personal information you provide when registering to use our online forum, submitting your contact details including email address or requesting further information.
  •  If you contact us, we may keep a record of that correspondence for a period of time along with information you provided relevant to your enquiry or request.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Contact you in response to any general or specific enquiries made by you.
  • We may use the information to improve our services.
  • We may periodically send information about services, products or events which we think may be of interest using the email address you have provided.
  • We will not share or sell your information to third party organisations.
  • We may allow our staff, consultants or other external providers acting on our behalf to access and use your information for the purposes for which you have provided it to us such as fulfilling information requests, moderating our online forum, analysing data and service usage statistics.
  • We may allow our staff or moderators to contact you regarding posts or comments made on our online forum.
  • We will only disclose your personal information without consent if we are legally required to do so by law or court order or in appropriate circumstances, with law enforcement agencies when we believe it is necessary to protect our rights, property or safety and that of our staff, volunteers and supporters.
  • We may use the information to customise the website according to your interests.

Controlling your personal information

In completing a registration form to use the ABSUK online forum, you create an account.  You can login to access your account (through ‘my profile’) and change your username, public forum ID, email address or password at any time.  If you would like to change or amend personal details or delete your account, please email forumadmin@adultburnsupportuk.org.

If you have contacted us through our website requesting information by email or previously given permission for us to contact you by email, you may change your mind at any time by sending an email to info@adultburnsupportuk.org.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable electronic and managerial procedures to safeguard and secure the information we collect online.  Unfortunately, the transmission of information via the internet is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Links to other websites

Our website contains links to enable you to visit other websites of interest easily.  However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Cookie Policy

We use cookies our across our website to help enhance user experience and help make visits to our site more effective.

Cookies are small data files which are sent from a web server to a web browser, and, depending on the type of cookie being used, either expire at the end of a browsing session or are stored until a set date.   Information collected automatically from this application can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

Cookies are used for a variety of purposes, namely to help us monitor / analyse web traffic – see how customers use our site.  We can use this information to improve our website, tailor it to customer needs and provide you with a better website. You can accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.   Please note, however, that restricting the use of cookies may impact the functionality of our website.

By using our website and agreeing to the terms of this policy, you consent to our use of cookies in accordance with the terms of this policy.